The Technology Services team is composed of two subgroups with different areas of focus.
Infrastructure and Online Services
This team designs, administers, and supports our enterprise infrastructure systems that are the engine for many of our critical services. Examples include: Network, Data Center, Servers, Databases, Web Applications, Data Backup and Restore, Data Storage, System Access, CampusPrint, and Information Security. They provide consulting to departments that need to integrate business applications with other Simmons systems, manage external vendors who host or provide technology services to us, and research how Simmons might use emerging technologies to support our mission. The team's primary goal is to keep our services available and performing effectively to meet the needs of our customers.
Services and Support
This team provides front-line support to students, faculty, and staff for all Technology services. Their primary areas of expertise are: desktop computing, mobile computing, email & calendar, printers, student labs, and classroom technology. The team is also responsible for designing and implementing audiovisual and media systems in classrooms and meeting rooms and coordinating and delivering live event support. In a typical month, the team receives 3,500 support requests via servicedesk.simmons.edu, the Technology Desk in the library, or at 617-521-2222. The team's primary goal is to provide our customers with the technology services they need and to restore service as quickly as possible when problems occur.