Elder Abuse Reporting

  • Social workers are mandated to report situations where an elder, defined as anyone 60 years of age or older, is abused physically, emotionally or financially by a care-taker or through self-neglect.
  • Reports are telephoned in to the nearest Aging Service Access Point or to the elder abuse hot-line at 800-922-2275.
  • A protective service caseworker responds to reports. Elders may refuse protective service.
  • Elders in nursing homes are covered by a different law. Such reports should go to the local Long-Term Care Ombudsman.
  • Telephone numbers for Access Points and Ombudsman offices can be found through the Massresources.org page at: http://www.massresources.org/pages.cfm?contentID=67&pageID=27&Subpages=yes
  • Once again it is critical to consider risks to the survivor's safety as a consequence of filing the report and to include ideas for the safest way for the agency to contact the survivor.
  • Inform the survivor that the report is being filed, and that they have the right to refuse services. Let him or her know that the agency might have useful resources.