New Strategies for Working Across Differences: The Problematic Moment Approach
The Center for Gender in Organizations, in collaboration with Chaos Management, has developed a new technique for working across differences. Called the Problematic Moment Approach, it is a method that seeks to change established patterns of conversations in groups so that members can identify and address the unacknowledged differences that constrain the attainment of their organizational goals.
Problematic moments occur in groups when an uncomfortable theme that members are collectively avoiding is raised. They are characterized by collective discomfort, sudden silence or din, and the feeling that the group is unable to move on. CGO Insights No. 19, Enhancing Working Across Differences with the Problematic Moment Approach, explores the approach and its usefulness in working across differences.
On April 15, 2004, CGO hosted the workshop “Engaging with Problematic Moments to More Effectively Work Across Differences” to explore the idea of a problematic moment in order to identify the difficult questions that need to be asked when building coalitions between affinity groups and managing differences in work teams.
Filed under CGO News
View all news & events for April 2004