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Faculty Member Deborah Kolb quoted in "Bury Your Opinion, Shortchange Your Team"
SOM faculty member Deborah Kolb is quoted in this article about team communication and conflict management strategies. Kolb states "You can't create a connection across difference unless you understand the concrete situation in which the other person is acting. You can’t know that situation well beforehand—just by trying to imagine what it must be like. You have to create a space in which the other person can talk freely. That said, a strategy that can help put you in a connected frame of mind is to think of good reasons that the other person would use to justify his own position or behavior. Don’t just think of one; try to come up with five."
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