Efforts to solve most serious health care challenges - quality, cost, racial and gender disparities, or the implementation of "Obamacare" - rely on major investments in new information technology. But can health care IT achieve what is expected of it?
In November 2013, the Simmons College School of Management and its Center for Research in Health Policy and Management hosted an important discussion on health care information technology: "The Frontlines of Health Care IT: War Stories and Lessons Learned."
The discussion was moderated by James Noga, Chief Information Officer of Partners HealthCare, and brought together a panel of alumnae from the School of Management - Maria Damiano (MBA 2000), Jennifer Furlong (MHA 2012) and Alexandra Pelletier (MBA 2006). Perhaps the most important lesson of the discussion was that large IT developments are most of all management problems and people problems, as health care providers attempt to achieve the ambitious expectations that the health system has placed in information technology.