Certificate in Diversity Management
Particulars about the specific coursework for the Certificate in Diversity Management are listed below. For a user-friendly version in PDF format which you can download for your reference, please click on Curriculum Calendar in the right-hand side of this page.
Curricular Detail: Modules and Forums, 2009-2010
1. September 13- October 18:History, Legal/Regulatory Issues, Ethics: September residency (9/13-9/15)
- Understanding oppression and how it affects health and contributes to disparities
- Identifying unique geographic histories of the communities being served
- Determining and analyzing data on disparities at national, regional and local levels
- Understanding socioeconomic, political and cultural factors that contribute to disparities
- Communicating with community leaders to understand barriers to services
- Developing a definition of cultural competency/relevancy and how it relates to the broad diversity initiatives and framework within the organization
- Explaining and applying laws and legal requirements that affect the implementation and development of best practice for diversity and cultural competence initiatives in the health care setting
- Explaining the differences between compliance programming and diversity initiatives.
October 19-25: Forums
2. October 26-November 8 21st Century Healthcare
- Explaining the uniqueness of the health industry compared to other industries
- Understanding the "end consumer" for health care is all people, everywhere
- Communicating that healthcare is a mission- and values-driven industry
November 9-15: Forums
3. November 16-December 13 Diversity Communications and Language Program
Thanksgiving Break
- Providing continuous information and data on diversity issues of interest
- Using analogies effectively
- Using executives effectively in the communication program
- Aligning communication plan with corporate strategy
- Managing external consultants effectively
- Preparing effective written business cases
- Making persuasive oral presentations
- Aligning language/interpreter plan with organizational strategy
- Developing and implementing a language/translation program
- Identifying language needs based on demographic information.
December 14-20: Forums
4. December 21-January 31, 2010 Demographics and Community Orientation
Second Residency and Holiday Break
- Understanding the importance of demographic analysis
- Demonstrating community orientation - the ability to align one's own and the organization's priorities with the needs and values of the community, including its cultural and ethnocentric values
- Analyzing data on community needs
- Using four levels of evaluation: reaction/satisfaction, learning, behavior and results
- Aligning diversity objectives with organizational objectives
- Assigning "value" to diversity programs
- Establishing a diversity ROI
- Defining diversity results in terms of organizational business drivers.
- January 11-31: Second Residency, Forums
5. February 1-February 21 Team Leadership and Project Management
- Designing a project plan for all and/or parts of the D/DAP
- Identifying performance requirements, measurement systems and tracking and reporting processes
- Establishing a budget and reporting project outcomes
- Holding team members accountable
- Demonstrating collaboration - the ability to work cooperatively with others, to be part of a team, to work together, as opposed to working separately or competitively.
- Demonstrating team leadership, the ability to see oneself as a leader of others, from forming a team that possesses balanced capabilities to setting its mission, values and norms, as well as to holding the team members accountable individually and as a group for results.
February 21-February 28: Forums
6. March 1-March 21 Talent Development & Recruiting
- Developing and implementing an organization mentoring program
- Demonstrating talent development, the drive to build the breadth and depth of the organization's human capability and professionalism, including supporting top-performing people and taking a personal interest in coaching and mentoring high-potential leaders; becoming a mentor
- Understanding how the diversity commitment affects the sourcing, recruiting and selection process on both an individual and organizational level.
- Examining and improving current organizational practices to maximize diversity recruiting success
- Moving beyond traditional recruiting methods to maximize diversity recruiting success
- Aligning recruitment and retention plan with organizational strategy
7. March 22-April 11 Negotiation
- Understanding why negotiations proceed forward and end in settlement
- Using strategies for handling difficult issues and people
- Demonstrating impact and influence, the ability to persuade, convince, influence, or impress others (individuals or groups) in order to get them to go along with or to support one's opinion or position
April 12-April 18: Forums
8. April 19-May 16 Leadership & Change
- Understanding and applying theories relevant to organizational and personal change
- Understanding and applying theories relevant to organizational strategy, especially stakeholder analyses and management
- Experiencing the processes of transforming organizational culture by means of effective implementation of change
- Contributing to institutional and community improvement
- Demonstrating interpersonal understanding, the ability to understand other people and to accurately hear and understand the unspoken or partly-expressed concerns of others
- Demonstrating relationship building, the ability to establish, build and sustain professional contacts for the purpose of building networks of people with similar goals and that support similar interests.
May-September: Completion of D/DAP
Presented at September 2010 Residency
ePortfolio Forum
The purpose of the ePortfolio Forum is to provide a systematic and formal process that supports your personal learning as well as leadership competency development, both in the Certificate Program and throughout your career. The template for the ePortfolio contains definitions of the eight National Center for Healthcare Leadership competencies. To show evidence of your development, the portfolio provides suggested items the most important of which is: Provide a reflective narrative that explains your selection [of an item] and what it means to you. The forum is a place for an online conversation about your experiences with the portfolio.
Diversity/Disparity Action Plan Forum
The purpose of the D/DAP Forum is to help you:
- Develop, test, and share evidence-based best practices regarding diversity and disparities
- Develop collaborative individual and institutional relationships across the nation, in pursuit of common goals
- Support each other's efforts in achieving your desired goals
- Encourage creative thinking, unconstrained by "the way we've always done it"
- Establish clinical and administrative partnerships in your institution, so that Evidence-Based Management supports the provision of Evidence-Based Medicine.
As above, the forum is a place for an online conversation about your experiences with the action plan.
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