Recently, "Woody" was featured on a TGI Fridays commercial promoting an opportunity to win a free burger by becoming a fan of the TGI Fridays Facebook page. If Woody can get 500,000 fans in one month, each fan would get a free burger. "Is this fair and does it make sense?," Keesha O'Galdez of Gourmet Diva posted to our Facebook page. Since the commercial aired, a lot of conversation has followed about authenticity and the identity of Woody, but I would like to focus on the concept of quantity vs. quality.
I often have this conversation with my clients because I think it is critical to any social media strategy. There is a role and a significance for both quantity and quality in social media regardless of what you are quantifying (i.e. followers, fans, diggs, etc.).
Quantity is important for several reasons. It helps you to generate activity on your page. 90% of users in social media are voyeurs. They enjoy peeking in and watching what you are doing. Do you ever feel like you are talking to yourself? Believe me, they are paying attention. If you are successful and effective in making your content fun and engaging, your voyeurs will begin to participate. Both the quantification of fans and the level of engagement will be appealing to others. Wouldn't you choose the party with more people and activity than the one with a few people in attendance sitting around staring at each other? Well, it's the same concept. Both of these factors will encourage your fan base to tell their friends and network about it which helps your efforts to go viral and spread like wildfire. Look at it as one of the ways to show the value of joining your network.
Quality will help you to increase your customer base. Does quantity translate to quality? Within that quantity, there is definitely a subset of your target market, but how many of your overall fan base really fits into that subset. It depends on how you approached increasing that quantity. If you paid a company to increase your followers, or you focused on recruiting your personal network who recruited their personal network, or you relied on sweepstakes/contests with awesome prizes, you probably have not successfully populated your base with your target market. This will affect your conversion rate. If you have successfully used an email campaign to get your existing customers to join, you must leverage them to get new customers by spreading the word.
Now that you are ready to focus on reaching your target market, you must be more strategic and targeted in your approach. Focus on those in your personal network who fit your target market and who are true supporters of your company. Use targeted Facebook ads to appeal to your target market; only those interested in your products/services will click on your ad. Do contests and sweepstakes that would be of interest to your target market specifically rather than a mass of people. Your prize and contest stipulations should be aligned with your company's products/services which means you may have less overall participants but more of your target market participating, which results in quality.
At the end of the day, quality and quantity work together to make your social media efforts impactful and successful. Don't lose out on either one. However, ensure that your efforts, regardless of which one you focus on, are authentic because you are building your brand.
Tip: Don't expect your social media efforts to take off overnight. Take some time to craft a solid strategy which goes beyond social media, build your foundation, and refine your strategy as necessary. You will see results. Most of all, have fun while doing it.
Need help with your social media efforts and social media strategy? Send us an email: suzzette@solutionsmavens.net. Your location doesn't matter. We are here to help!
Written by Suzzette Turnbull
President/CEO, Valentine Consulting of
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