Note: Facilities Service Center was formerly called the Call Center
The Facilities Service Center processes work order requests for Buildings & Grounds, which is responsible for building maintenance, housekeeping, furniture moves, landscaping, shipping and receiving, and snow removal.
The Facilities Service Center is staffed Monday-Saturday 8:30am-4:30pm and can be reached at 617-521-1000 (x1000) or by emailing firstname.lastname@example.org.
Submit a Work Order Request
Work order requests can now be submitted online:
Or you can submit your order by calling us at 617-521-1000 (x1000) or emailing email@example.com
Emergency requests such as fire, medical emergencies, water leaks, broken glass, and hazardous chemical or waste spills should be directed to Public Safety at all times by calling 617-521-1111 (x1111).
Below is a list of common work order requests:
- Light bulb replacement
- Housekeeping requests
- Recycling/trash disposal
- Temperature issues
- Furniture moves
- Requests for window shades
- Requests for hanging pictures/bulletin boards
- Issues with vending or laundry machines
- Problems with elevator operation
- Pest removal
- Bed bunking
The Academic Campus is cleaned on Monday through Friday from 6:00pm - 12:00 midnight. The Residence Campus is cleaned on Monday through Friday between 8:30am - 5:00pm and on Saturday and Sunday from 10:00am - 2:00pm.
Please note that all Technology issues including, computer, printer, copier, phone, classroom/meeting room and media concerns should be directed to the Technology Help Desk at 617-521-2222 (x2222).
Submit an Office Key Request
Faculty or staff members needing replacement or new office keys should download the Key Request Form. Please fill it out completely, including signature authorization from a department chair, then scan and email it to firstname.lastname@example.org.
Submit a Residence Hall Key Request
Students needing replacement keys should contact Residence Life at 617-521-1096 or email@example.com.
Buildings & Grounds, W-109
Monday — Saturday
8:30 a.m. — 4:30 p.m.