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Anne Marie Collins

Head of Customer Experience, Liberty Insurance Ireland

Anne Marie Collins

Anne Marie Collins is the head of customer experience for Liberty Insurance Ireland, part of Boston-based Liberty Mutual Group. In this leadership role, she is responsible for all aspects of customer experience measurement, design, and implementation. Collins has worked in the financial services for more than 20 years, with previous senior management roles in customer experience and marketing management at KBC Bank Ireland and GE Capital. Throughout her career, she has developed a deep understanding of what it takes to build successful brands, deliver powerful customer experiences, and inspire organizations to develop market-leading customer relationships.