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Susan McDonough

Vice President, Customer Experience, Cisco Systems, Inc.

Susan McDonough

Susan McDonough, Vice President, Customer Experience at Cisco Systems, Inc., leads the company's support services business in America's West. Her organization provides advisory, integration, technical support, and managed services to global customers across all technologies. Over the course of her 18-year career at Cisco, McDonough has gained broad-based experience from executive roles in the finance, corporate development, services, and supply chain organizations, earning a reputation as both a corporate dealmaker and transformation pioneer. Her outstanding performance earned her the Cisco's Chairman's Choice Award for exceptional business impact in 2013. A strong advocate of diversity and inclusion, McDonough's leadership philosophy is rooted in empowering teams to lead organizational transformation. She believes that connecting diverse perspectives is necessary to unlock the full potential of teams and to have the greatest impact. She also invests in future leaders at the company through active mentoring.