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Lily Wray

Manager, Emerging Technology, US Consumer Markets, Liberty Mutual Insurance

Lily Wray

Lily Wray leads the Emerging Technology Operationalization team within Liberty Mutual's US Consumer Markets (USCM) Transformation Office. In this role, she is responsible for identifying, vetting, and scaling new technologies to support the company's business priorities and strategies. In her previous position at USCM Claims, she headed up numerous innovation pilots involving home guaranteed repair networks, drones, artificial intelligence, and telematics. She also guided her team in delivering a new capacity management approach and CAT mitigation plans that resulted in more consistent customer support after disasters. Earlier in her career, Wray led the company's marketing analytics team in identifying top drivers of customer experience and contributed to a refreshed USCM strategy. Before joining Liberty, she was a founding member of the start-up company G-Form and served as a business analyst at McKinsey & Company.